How to Handle Criticism of Your Organization

handle criticism

We live in a strange new world. Not a particularly kind and generous one if you ask me.

Our world is polarized as never before and civility in dealing with those with whom you disagree seems to have been erased from our society’s hard drive.

And I am so not talking only about politics. I see it with nonprofit organizations galore.

The negativity comes from both inside the organization (a staff upset with a change in health benefits) and externally (community members who feel voiceless in some kind of directional change.)

Or a local blogger or journalist with a big ol’ bone to pick. My phones have been ringing more and more asking for help with these kinds of issues. Some might frame this as crisis management but I would prefer to dig at the root cause.

Often, a full-blown crisis is the result of something small handled poorly.

Or something small that leaders got so worried about that it became big. I believe nonprofit leaders can often cut crises off at the pass if we handle the challenge or the criticism well.

Today, I want to help you think about how to handle criticism without anger or defensiveness so that it doesn’t blow up into a full-blown crisis. If I do only that, it will be a good day at the office for me.Continue Reading

The Best Nonprofit Career Advice I Ever Got

nonprofit career

What’s the best career advice you ever got? I really want to know!

It turns out I have a pretty mixed track record when it comes to giving career advice. A story for another day.

But you know who gives the best career advice?

My wife.

The advice she once gave me is a perfect example.

There I was at Showtime. Seemingly happy and successful and yet there was something gnawing at me. But I was clueless.

Until my wife offered the best career advice I have ever gotten.

“You would be a great nonprofit executive director.”

Not something I had ever considered but she made a clear case. “You have natural leadership ability, innate management ability, and you care really deeply about gay rights.”

She could not have been more spot on. A career move that was personally and professionally transformative.

It also began my nonprofit career.

So back to my original question. What’s the best career advice you ever got?

I decided to ask some real experts.

You might know I host a Facebook group for board and staff leaders called Thriving Nonprofit With Joan Garryyou should totally join us there if you haven’t already. This group – presently 20,000 strong – is definitely thriving!

A member of the group, Kersh Branz, asked a similar question.

142 comments later, here’s what I thought was the best nonprofit career advice I read…Continue Reading

The 8 Habits of Highly Effective Nonprofit Leaders

nonprofit leaders

You are a nonprofit leader. Likely a type-A kind of person – pretty accustomed to getting 95’s on your book reports.

It’s one of the reasons you have historically found yourself in leadership positions – when there’s a need for someone to be in charge, it’s like a reflex you cannot control – up goes your hand.

You are also a learner. You always want to get better at your job.

Maybe there was a book report (or in your case a board report) you felt was like an 85. Not a grade you are accustomed to. You look for books or podcasts to hone your skills, manage your time, become an even more awesome leader than you already are.

In 1989, Stephen Covey wrote a book called The Seven Habits of Highly Effective People. I mustn’t be highly effective because I didn’t read it until I decided to write this post. It has been a best seller for THIRTY YEARS.

Is that crazy or what? Thirty years.

So I figure he must be on to something. Thus, with a ‘tip o the hat’ to Mr. Covey, I’d like to share with you my own version of this: The 8 Habits of Highly Effective Nonprofit Leaders.Continue Reading

The 5 Pillars of a Thriving Nonprofit

thriving nonprofit

There’s a word I hear from nonprofit leaders more than any other.

Can you guess what it is?

It’s not inspired, lucky, or meaningful. I wish!

It’s also not frustrated or burned out. Thank goodness!

Here it is… the word I hear more than any other from nonprofit leaders….

Overwhelmed.

Ok, that’s probably not a big surprise. Leading a nonprofit can feel completely overwhelming. And the biggest reason is that it can be hard for nonprofit leaders to wrap their heads around all the things they need to attend to.

One of the more popular posts I’ve written was called “The 14 Attributes of a Thriving Nonprofit”.

Sure it was popular, but what was I thinking? Fourteen attributes? Really?

Fourteen feels like an awful lot of things to worry about. I’m not sure I helped anybody feel any less overwhelmed.

But here’s the truth. If you look a little bit closer you’ll see that in reality there are only five things… five pillars… that a healthy and thriving nonprofit handles really well.

Just five.

Get these five things right and your nonprofit will soar.

So are you ready to lighten your load? Feel some weight come off your shoulders?

Let’s dive into the five pillars of a thriving nonprofit.Continue Reading

Your Board is NOT the Enemy!

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A Simple Way to Conduct an Executive Director Performance Review

simple executive director performance review

Time and time again, I see boards dropping the ball on one of the single most important responsibilities they have – the annual performance evaluation of their staff leader.

It just plain makes me mad.

I do kinda get it when board members balk at fundraising. But an annual performance review? Really?

When I ask board members how they would feel if their bosses (at their day job) did that, I get the answer you’d expect. That would never happen.

In my executive coaching work with clients, it is so clear to me that Executive Directors do not receive the feedback they need to feel supported and to grow and develop in their roles.

I ask: When were you last reviewed?

I hear: Does a 20-minute coffee with the board chair count?

I hear: The board really doesn’t know what I do. How could they evaluate me fairly? I’d prefer not to hear what they have to say.

I hear: I had to all but harass my board chair to do SOMETHING. It was like 3 months late and kind of lame.

I hear: I was reviewed informally by the board chair before this one. Or maybe the one before that one.

I hear: Reviewed?

I believe there are many reasons that boards don’t conduct performance reviews – I outline a few of them here.

But let’s assume for the purpose of this post that it just all seems too overwhelming. Board members don’t know where to begin.

In that spirit I offer you a recipe for an effective, and very simple Executive Director performance review.Continue Reading

How to Conduct Your Executive Director’s Annual Review

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It’s Time for You to Do SOMETHING!

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The Move from Corporate to Nonprofit

new ceo with no nonprofit experience

We are on the cusp of a huge leadership gap in the nonprofit sector as more and more boomer leaders retire. Search committees and executive recruiters will need to look at more and diverse ponds for leadership candidates. As a result, we see (and will continue to see) lots of “fishing” in corporate America ponds.

Unfortunately, nonprofits are not always welcoming of folks without years in the nonprofit trenches. As a product, originally, of the corporate world, I remember that pretty well.

There were folks who saw me as unqualified, without the “chops” for the gig. I hadn’t paid my dues. I didn’t understand or appreciate the trenches and there was of course a risk that I just might attempt to inject an “evil” corporate paradigm into the consensus driven world of advocacy. This skepticism even found its way into the press.

Ridiculous, right? Infuriating, yes? Especially when this criticism comes from your own community, the one you have raised your hand to advocate for. I only wanted to help.

But there is no question – you absolutely can transition to nonprofit leadership and be successful with no prior professional nonprofit experience. I did it.

So, at the risk of overstepping, I’d like to tell you about a few of the lessons I learned and pitfalls I overcame. It might come in handy if you are hunting for a new leader or if you are this new leader I describe.

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A Foolproof Way to Get Board Members to Open Their Rolodex

board member contacts

“Can you look through your contacts and identify folks you will talk to about our organization? We need names.”

In a heartbeat, every one of your board members becomes a monk. Friendless loners who live under rocks.

That’s not entirely fair. Some board members have like two friends.

Why does this happen? Type-A, successful people, interested in the wellbeing of others and willing to serve can’t identify 5 or 10 people who would be willing to have a conversation about people doing something good? What an amazing opportunity to avoid cable news!

Guess what? Your board members do not live under rocks. You CAN get them to share their contacts.

Today, I offer you a new approach to this paralyzing question and a downloadable template I use with clients that actually works.

==> Download my foolproof board contacts template here

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